PRIVACY POLICY

tryvrvideogames.com values your privacy and manages your data with great care. This privacy policy explains the reasons for collecting your information.

Online Shopping

When you purchase from our online store, a contractual obligation is established. Your data is required to update you on your order, process payments, deliver purchased items, handle returns, manage warranties, and address your questions or complaints. We store your data for 7 years. If you shop with a tryvrvideogames.com membership, your data will be kept for at least 7 years and then for the entire duration of your membership.

Communication

You can sign up for our newsletter, which requires your name and email address. At the bottom of each newsletter, there are options to update your details or unsubscribe from the tryvrvideogames.com newsletter. We retain your data until you unsubscribe.

Security Cameras

All our physical stores have cameras installed, which is crucial for your safety, the safety of our staff, and the security of our products. Camera footage is not stored for more than 3 months. tryvrvideogames.com only uses these images if there is a suspicion of a security incident, fraud, or theft. We also provide these photos to the police when requested.

Social Media

tryvrvideogames.com uses social media to keep you informed about the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The use of social media is governed by their respective terms of service, over which we have no control. If you send us a question via social media, we will save your message and account name to reply through the same channel, and we will delete this message after 3 months.

Inquiries and Complaints

When you contact us, we need certain information, including your name, email address, phone number, and other details required to resolve your issue or complaint. We will keep this information for 12 months after your inquiry or complaint is resolved to better serve you in the future.

We analyze these interactions to understand the nature of problems and complaints and how our employees handle them, which helps us improve our services. This analysis is done anonymously.

Data Sharing

To provide our services, we need to share your data with certain organizations:

  • Our cloud systems, such as financial systems, website, online shop, camera surveillance, newsletters, event registrations, and emails.
  • Organizations offering support and advice in areas like finance and automation.
  • Shipping services responsible for delivering purchases and handling returns. We have agreements with these organizations regarding data use and security. They only receive the data necessary for their services and are not allowed to use it for other purposes.

We may also be legally required to share your personal data with other entities (e.g., the police and tax authorities).

Security of Personal Data

We ensure your personal data is adequately secure. The systems and equipment we use are highly secure. Employees, temporary workers, and trainees are bound by a confidentiality obligation and only have access to the data necessary for their duties.

Your Privacy Rights

For example, you can request us to check, correct, or delete your data, or object to its use, by contacting us. To verify the request is from you, we may ask for identification. We will respond as soon as possible, within 4 weeks at the latest.

You can also contact us with questions or if you are dissatisfied with how your data is processed. If we cannot reach an agreement, you have the right to file a complaint with the privacy regulator, the Office for Data Protection.

As stated on their website, tryvrvideogames.com is not responsible for the processing of your personal data by the tryvrvideogames.com brand or organizations selling tryvrvideogames.com clothing in their stores.