REFUND POLICY

tryvrvideogames.com maintains the right to decline returns for items sent past a specific timeframe or in a condition that differs from their original shipped state. Should you need to return multiple items—even those from separate orders—you may pack them together in a single box. A critical note: all return forms must be included; without these, refunds cannot be processed properly.​

Only original products in their unaltered packaging and free from damage will be accepted for return by tryvrvideogames.com.​

Upon receiving your return in satisfactory condition, you’ll get a confirmation email from us. Your refund will be issued within 10 business days using the same payment method you used for your order. Any membership coupons and points will be reactivated and tied to the email address you provided. It’s important to note that credit card refunds are always at the discretion of the credit card issuer, and returns or refunds might take a bit longer than usual.​

You can reach out to us during our operating hours: 10:00 to 13:30, afternoon from 17:15 to 20:15, and Saturday morning from 10:00 to 13:30.​

Let us assist you.​